Best Medical Alert Systems Companies of 2020

Updated February 24, 2020

Advertising Disclosure: Learn more.

This site is a free online resource for consumers that strives to offer helpful information and comparison tools. We make money through membership agreements with many of the companies featured on our pages and from companies who may pay us a referral fee if you click links, call phone numbers, or purchase products or services from those companies on this site. Please be advised that such compensation may impact the location and order in which companies appear on the site.

To the extent star-ratings appear on the site, such ratings are based on consumer experiences, and are solely the opinion of the consumer. Neither ratings nor rankings imply endorsement of a brand by ConsumerAffairs but are meant to help consumers make informed choices. The information, including pricing or brand ordering, on this site, is subject to change at any time. Click Here to read more about what we do and how we do it.



  • Round the clock monitoring
  • Mobile GPS system available
  • 24/7 emergency operators
  • Flat monthly price, no fees
  • Free activation and equipment

Call Medical Alert

(800) 852-0856 Visit Website


  • Landline and cellular connections
  • 24/7/365 support access
  • Automatic fall detection
  • Multi-lingual support
  • GPS technology for on-the-go

Call Philips Lifeline

(800) 594-0862 Visit Website


  • Voice typing makes texting simple
  • Free shipping
  • New rates with more minutes
  • 5 Star Urgent Response
  • Just need talk and text? We’ve got you covered

Call Jitterbug Smart

(866) 325-3469

What features matter most in medical alert systems?


Medical alert systems can function in a variety of ways, although the most effective tend to include two-way communication.

  • Is there monitoring?: If something happens, is there a dispatcher at the other end of the medical alert device or pendant to talk with the injured person and determine the best course of action?
  • Will an ambulance come automatically? If the panic button is pressed, will an ambulance be sent automatically or will the provider first try to make contact via phone or another communication method?
  • Is the system only for falls? What if there is a fire? Can a medical alert system help with that or other emergencies?

Independence and aging in place

The risk of injury is one of the major factors when seniors and their families decide it is no longer safe for seniors to stay at home, particularly when they live alone. Efficient medical alert systems can help extend that time and keep seniors out of nursing homes for as long as possible.

  • Is the system safe?: For many seniors, one major danger in remaining at home is being alone. In the event of an emergency, the phone might be out of reach, or seniors may be nonresponsive. Can the medical alert system detect problems without someone pushing the button?
  • What situations are dispatchers trained to handle?: The elderly can face a variety of health issues, and dispatchers need to be able to quickly get critical information from confused customers.
  • How many falls does the system detect?: Medical alert systems can detect up to 95 percent of falls when used properly.


A system that only works inside the home has value but not as much as one that can go anywhere. The more portable the medical alert system, the more safety it provides.

  • Will it work outside the home?: While the home is often the most dangerous place for an accident to happen, a more-mobile system helps ensure safety during shopping trips or while a senior is out visiting friends and family.
  • Is there an app?: If the medical alert pendants or bracelets only work in the home, some companies have an app that offers the same services via a smartphone.
  • What is the coverage limit?: If the service does not travel, it is important to know how far one can take their wearable device or medical alert pendant from the unit. For example, will the system cover the backyard, or would those areas be off limits when the senior is alone?

What are different types of medical alert systems?

A system that only works inside the home has value but not as much as one that can go anywhere. The more portable the medical alert system, the more safety it provides.


Like alarm systems designed to protect the home, a monitored medical alert system has a live person tracking activity on the other end. Monitoring helps ensure that there are minimal false alarms and 911 calls.


Unmonitored systems have a series of numbers pre-programmed to call when the alarm is triggered. Instead of getting a guaranteed answer, the system just calls through the list until it reaches the final number, which may be 911.

Monitored with fall alert

This system is just as described; it is a monitored system that automatically detects falls. If the wearer falls and the medical alert pendant doesn’t manually trigger the alert, the system will still notify the monitoring company which will then try to contact the customer before notifying emergency services.

Unmonitored with fall alert

This type of medical alert system starts calling as soon as a fall is detected. The immediacy removes the necessity of triggering the medical alert pendant and can get help to a senior faster in the event of an emergency.

Who uses medical alert systems?

Seniors living alone or who may be left alone at times

A senior may be used to living alone and values their independence. Since no one lives with the senior, a fall or other simple injury could have dramatic consequences.

Persons who have recently retired

Although recent retirees are in generally good health, they may spend too much time alone at home. Many retirees have some difficulty adapting to a life that doesn’t revolve around work. They might spend weeks with very little contact to the outside world and their mobility may become decreased.

Persons with newly diagnosed or severe epilepsy

People with epilepsy generally respond very well to medication, but children and adult-onset patients may not be seizure-free until doctors find workable medication.

Persons with uncontrolled diabetes

Diabetics can fall into comas or have seizures when their blood sugar goes too far outside the normal range. They may not be able to dial 911 to summon help.

Persons who suffer from Alzheimer’s Disease (or another dementia)

There is a 60 percent chance that a person with Alzheimer’s disease will wander at least once in their life. Wandering can meet with tragic results as the person may not know where they are, how to get back home or how to find help. Wearing a portable medical alert pendant or bracelet will ensure help can come, no matter where they go.


Caregivers of aging parents or loved ones who are ill may find great relief to know that if an accident occurs, their loved one will be able to receive help quickly.

How do I know I can trust  ConsumerAffairs?

Trust icon

745,437 reviews on ConsumerAffairs are verified.

Trust icon

We require contact information to ensure our reviewers are real.

Trust icon

We use intelligent software that helps us maintain the integrity of reviews.

Trust icon

Our moderators read all reviews to verify quality and helpfulness.

Why is Lifestation the Top Partner?

Have a simple 5 minute setup and offer voice to voice communication. Their help buttons are waterproof to ensure access to help even in the bathroom. Clients will always get a response from a live care specialist any time of the day or night. Damaged or broken systems are replaced with or repaired at no extra costs. Email notifications are even available for caregivers in the event of an emergency call.

Featured reviews

"I live alone and I was 90 at the time I got my LifeStation. I would recommend them. I've set it off several times accidentally. I didn't even know I had set that thing off and they were right there and they wanted to know if I was okay."

stars rating

Lorene of Liberal, MO

Verified Reviewer

Why is Medical Alert #2?

Medical Alert offers customers a way to live safely and independently in their home. With options for people on the go, help is even available outside of your home. Installation is as simple of plugging in the base station. They offer an app that helps caregivers know when their loved one is in need. There's even an available mobile GPS based device for active seniors on the go.

"I live alone and when I told my son about Medical Alert, he signed me up right away. I love being their customer and their service is great. I've had to use the button a lot of times for emergencies and I feel secure knowing they've always been there every time."

stars rating

Joanne of Oshawa, ON

Verified Reviewer

Why is Philips Lifeline #3?

Philips Lifeline offers 24/7/365 support that can connect you with emergency services and alert a loved one. Philips offers medical alert devices for your home as well as GPS enabled devices for on the go. With more than 40 years of experience and 7 million subscribers, they are one of the most trusted providers in the industry.

"I have had Philips Lifeline for several years. I tell all my friends here they should get one. The response time of the device is perfect and my interactions with their representatives have been very good"

stars rating

Suzanne of Buffalo, NY

Verified Reviewer

Why is Jitterbug Smart #4?

EASY - The Jitterbug Smart2 is designed to be easy-to-use from the moment you turn it on. This simplified approach takes all the guesswork out of using a smartphone and puts everything right at your fingertips. SMART - With an ultra-modern look, the Jitterbug Smart2 has been specially designed with GreatCall’s signature simplicity. AFFORDABLE - Other smartphones require excessive plans that make you pay for data you don’t need. For as low as just $2.49 per month, GreatCall provides a variety of data plans so you’re able to add the one that works best for you.

"I was afraid to use a Smartphone until I saw the Jitterbug Smart Phone 2 in action. I had a screen protector installed at Staples and haven't missed a beat. Although I'm admittedly ignorant when it comes to technology, I'd recommend Jitterbug Smartphone 2 to people of all ages. It does everything I need and much, much more. The screen is huge and instructions are user friendly."

stars rating

William of Fortuna, CA

Verified Reviewer